Customer Care

Customer Care

Here at Astara Jaynes we pride ourselves on giving a high quality customer experience from initial contact through to after delivery care, whether is it a one-off transaction or repeat business.

For us the customer is at the centre of our business and we focus on the outputs expected through an understanding of the goals and benefits they expect to realise.

We act with a sense of:

Below you will find information on shipping, terms and conditions, payments and security.

If you have any concerns or need further information please contact us through our contacts page. We are here for you.

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Free Shipping

A number of our products are post free to keep costs down, particularly for our overseas customers. The only downside is that the delivery window is wider, typically 20 to 40 days.

Where a product has free shipping it is stated on the top of the product description along with the delivery window.

Shipping Costs

All of our shipping costs are based on location and weight, not a single charge on every item. We use postal and courier services depending on the size and weight of your order and aim to deliver between 3 and 7 working days within the UK and 7 to 14 days within Europe; outside of high demand periods.

Delivery to the rest of the world depends on the courier (TNT), they are nearly always inside our 14 day delivery window.

Any specific shipping instructions due to the nature of the product and not covered by the above will be at the bottom of the product description.

Terms and Conditions


We support most major credit cards and PayPal.


Credit card payments are handled by our eCommerce platform provider, who services over 100,000 eCommerce sites. Payments use state-of-the-art security and are Level 1 PCI compliant. Astara Jaynes does not have access to your credit card information.

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